For Ventis policyholders, confidence in your cover means confidence in what happens when you need to make a claim.
Property owners need certainty. Not just at quote stage, but when something goes wrong. That's why claims handling is central to how Ventis operates — not an add-on.
Ventis partners with McLarens, our chosen loss adjuster and a recognised leader in commercial property loss adjusting, to ensure seamless claims management. Every Ventis claim is handled by McLarens' dedicated Real Estate team — specialists who understand property risks and know how to deliver fair, efficient outcomes.
The results reflect the quality of that partnership. Rigorous, expert-led claims management keeps settlements accurate and fair — and supports the sustainable underwriting that underpins Ventis cover long-term.
Net Promoter Score (NPS) on claims in 2026 — based on 20 post-claim customer surveys conducted by McLarens, every one rated 9 or 10 out of 10.
In claims cost containment for every £1 of loss adjusting fee — reflecting active management of claim scope and pricing across 601 claims.
In total claims cost containment since inception — a 33.7% reduction against initial claim amounts through expert scope and price management.
What this means for policyholders
Efficient claims management keeps the total cost of claims lower — supporting Ventis's ability to offer consistent, long-term cover to property owners. Lower claim costs mean a healthier book, more stable terms, and an insurer with the capacity and discipline to be there when it matters.
What our policyholders say
I have worked with McLarens on several claims and found all of the loss adjusters to be highly professional and efficient. Communication is top of the praise list — I cannot fault it.
I could not think of any improvement you could make to the service provided. Leanne was efficient and professional and communicated well whenever it was needed.
It was a pleasure dealing with your company and helped reduce the stress levels considerably.
Kate was great, always had our best interests at heart and kept us updated through the process. Would definitely recommend.
Ventis is built for long-term protection, not short-term fixes. Ventis underwrites exclusively through a selected panel of brokers — speak to your broker, or contact us and we'll help you find one.
Frequently asked questions
Why does claims handling matter for property owners?
When something goes wrong, property owners need certainty. Ventis's rigorous, expert-led claims management keeps settlements accurate and fair, and efficient claims management keeps the total cost of claims lower — which supports consistent, long-term cover and more stable terms for property owners. That is why Ventis treats claims handling as central, not an add-on.
Why is claims handling so important to Ventis?
Property owners need certainty — not just at quote stage, but when something goes wrong. That is why Ventis treats claims handling as central to how it operates, rather than an add-on.
What is Ventis's claims satisfaction score?
Ventis recorded a 100% Net Promoter Score (NPS) on claims in 2026. It is based on 20 post-claim customer surveys conducted by McLarens, with every one rated 9 or 10 out of 10.
How does Ventis keep claims costs down?
Through active management of claim scope and pricing. Ventis reports over £6 in claims cost containment for every £1 of loss adjusting fee, across 601 claims. In total, that represents £3.86m in claims cost containment since inception — a 33.7% reduction against initial claim amounts through expert scope and price management.
What do policyholders say about Ventis's claims service?
In post-claim feedback, policyholders consistently highlight clear communication and being kept updated throughout the process, a service that reduced their stress, and one they would recommend.
How do I take out a Ventis policy?
Ventis underwrites exclusively through a selected panel of brokers. Speak to your broker, or contact Ventis and they'll help you find one.
How does Ventis's claims handling support long-term cover?
Efficient claims management keeps the total cost of claims lower, which supports Ventis's ability to offer consistent, long-term cover to property owners. Lower claim costs mean a healthier book, more stable terms, and an insurer with the capacity and discipline to be there when it matters.
